Shipping & Returns

Made slowly, on purpose. Every Slothmopolitan piece is printed to order, just for you. Nothing sits in a warehouse and nothing gets wasted (we prefer to do the sitting around ourselves). Because each item is made for you, we can’t take back items that aren’t faulty. So a little care before you order goes a long way.

Before you order

  • Check the size guide. Every product page has one. The easiest way: lay your favourite tee flat, measure it armpit to armpit and top to bottom, and pick the closest size.
  • Read the fit notes. Most of our tees are a regular unisex fit. Size up for a roomier, lived-in look.
  • Colours on screens vary. Our product photos are close, but screens differ, so shades can look slightly different in real life.
  • Double-check your address at checkout, including apartment numbers and postcodes.

Shipping

  • Production: usually 2–5 business days for apparel, a little longer for hats, mugs and homeware.
  • Delivery: shipping options, costs and estimated arrival dates are shown at checkout before you pay.
  • Tracking: we email you a tracking link as soon as your order ships.
  • Orders with several items may arrive in more than one parcel.

Changes and cancellations

Spotted a mistake? Message us straight away. We’ll do our best, but once printing starts we can’t change or cancel an order.

Final sale: no returns for size or change of mind

As everything is made to order, all items are final sale. We can’t accept returns or exchanges for the wrong size, a change of mind or colours that look different on screen.

If something’s not right, we’ll fix it

Misprint, damage in transit or a manufacturing fault? Contact us within 30 days of delivery with your order number and a clear photo of the problem. We’ll send a free replacement or give you a refund. No need to send anything back.

Lost parcels

If your tracking hasn’t moved for a while or says delivered but nothing has arrived, let us know within 30 days of the expected delivery date and we’ll look into it and reship or refund if it’s lost in transit.

Wrong address or unclaimed parcels

If a parcel comes back to us because of an incorrect or incomplete address, or because it wasn’t collected, we can reship it, but the extra shipping cost is on you. Returned parcels can only be held for a limited time, so please get in touch quickly if you hear from the courier.

Questions about sizing before you order? Ask us. We’d much rather help you choose than have you end up with the wrong fit.